BERTHOLD TECHNOLOGIES has implemented two new tools for online support. By means of PCVisit and TeamViewer software users are able to get guidance in technical and application areas:
- software installation/upgrade
- PC configuration
- software training
- trouble shooting
- application support
- file upload & download
While talking on the phone with one of the BERTHOLD TECHNOLOGIES support team the user´s desktop is visible for the support team member (or can alternatively even be operated). Questions will be answered and settings will be explained or made online on the user´s computer.
A safe connection with symmetrical encryption and secure data transmission between the user´s computer and a BERTHOLD computer will be established by simply downloading the File (clicking on the link to the right) and for ...
... TeamViewer dictate the unique session number and password to the support team member.
... PCVisit typing in the unique session number and password the support team member will issue.