Strategy & Business Growth
- Define and execute the global service business strategy aligned with the company's long-term growth objectives.
- Identify and develop new service-driven revenue streams, business models, and growth opportunities.
- Drive the evolution of service from a support function into a strategic value-creation engine.
- Develop a global roadmap for service innovation, digitalization, customer success, and lifecycle management.
Global Leadership & Transformation
- Lead service business development initiatives across all regions and subsidiaries.
- Drive collaboration within a global matrix organization and align stakeholders across functions and geographies.
- Establish governance, performance metrics, and best practices to support scalable global service operations.
- Serve as the senior strategic voice for service excellence within the organization.
Service Portfolio Ownership
- Oversee the three core service dimensions:
- Service Content Development
- Service Enablement
- Service Delivery
- Drive the development of differentiated service offerings that enhance customer outcomes and strengthen customer loyalty.
- Ensure that service capabilities, competencies, and resources evolve in line with business needs and market opportunities.
Financial Performance
- Own the consolidated global service P&L.
- Drive profitable growth, operational efficiency, and sustainable margin expansion.
- Define and monitor key financial and operational performance indicators.
- Ensure effective resource allocation and investment decisions across the service organization.
